If you have received by email a "Message" for an , it means that your guest is ready to book, but he may need an answer, a verification, or just he sends a notice for his booking.
In this case, you have to reply to him via our platform. You simply login to our and go to your "Reservations" page.
On the Reservations page, you see all your Online Reservations (requests, paid, accepted bookings, rejected etc). You can then click on the corresponding Messages button if you want to send a message to your guests.
There, you can see your previous conversation with your guest and reply to his message.
Keep in mind that all messages are automatically sent to your guests, and to you when they reply, and both of you are notified by email for every message received.
Don't forget that you can always change the booking price or the amount of the downpayment, for this reservation request, and the payment link of your guest is automatically updated.
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